We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at email@example.com with details of the product and the defect.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Unfortunately, we cannot accept returns on sale items or gift cards.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for your order - we will ship your package!
HYEChains is always happy to guide you at any step!
All of our products are made out of epoxy resin. Our chains are Silver and Gold plated.
Why are some items marked as pre-sale?
We have listed a few items as pre-sale because they are still in the manufacturing stage. We want to ensure our products are high quality. We appreciate your patience and we look forward to having them ready for you soon.
If I pre-purchase a pre-sale item, How will I know when it is ready?
Once you place your pre-order, you will get a confirmation email. Then once the items are ready to be shipped to you, you will receive another email, this time with a tracking number.
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