Shipping destinations:

• We ship both within the U.S. and Canada!

Shipping times:

• Orders take about 2-5 business days to be delivered to you and we ship within 3-5 business days from the date of purchase.
• International orders take 5-7 business days to be delivered via USPS and we ship within 3-5 business days from the date of purchase.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Shipping cost will be calculated at check to based on location.
• You will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards & Debit Cards.

Note that additional exchange fee may apply if your currency is other than US dollars.

Refunds & Exchanges

• We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hyechains@gmail.com with details of the product and the defect.
  
• To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 
• To start a return, you can contact us at hyechains@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at hyechains@gmail.com.

Damages and issues 

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for your order - we will ship your package!

HYEChains is always happy to guide you at any step!

What is the product made out of?

• All of our products are made out of epoxy resin. Our chains are Silver and Gold plated.

Why are some items marked as pre-sale?

• We have listed a few items as pre-sale because they are still in the manufacturing stage. We want to ensure our products are high quality. We appreciate your patience and we look forward to having them ready for you soon.

If I pre-purchase a pre-sale item, How will I know when it is ready?

• Once you place your pre-order, you will get a confirmation email. Then once the items are ready to be shipped to you, you will receive another email, this time with a tracking number.